Career overview

Australia Post

Automation Asset Manager

Jul 2014 – Feb 2016      Engineering Architecture            Engineering Services

KEY ACHIEVEMENTS:

  • Integrated the automation support and automation management teams into a single automation asset management team

  • Developed “cradle to grave” Asset Management framework for all critical mail and parcel processing equipment

  • Integrated support for new parcel processing equipment in Melbourne and Sydney ($200M in Capital Investment) into Engineering Services standard processes.

  • Integrated support for over 40 StarTrack processing depots (acquisition) into Engineering Services support

MANAGER AUTOMATION SUPPORT

Jan 2011 – Jul 2014 Maintenance Operations Engineering Services

KEY ACHIEVEMENTS:

  • Established a new team of Technical Specialist to provide 24/7 help desk support service for mail and parcel centre technicians

  • Established an incident management database to facilitate effective incident management and reporting

  • Established an end2end incident management that incorporated all support teams from IT, Inventory Management and External Support Services

MANAGER – PROCESS AND PERFORMANCE–IT

Feb 2009 – Jan 2011 Delivery Assurance Services Post IT

KEY ACHIEVEMENTS:

  • Formed a new team focused on providing Business Operations Services for Application Integration Services (AIS)

  • Developed and implemented processes to improve the management of the $23M outsourced support, license and maintenance budget

  • Developed and implemented processes to effectively manage the AIS Risk Register

  • Implemented a Resource Planning Tool across AIS and Technology Services (TS)

QA MANAGER – IT

Jun 2007 – Feb 2009 Quality Software Assurance Post IT

KEY ACHIEVEMENTS:

  • Formed a new team providing a range of specialist software testing services including test automation, performance testing, UAT Testing Services and Quality Governance Services

  • Developed in-house capability for performance testing and automated testing services

  • Developed and published new Software Testing Standards and Guidelines

APPLICATION DELIVERY LEADER

Jun 2005 – Jun 2007 Outsourced Application Management Post IT

KEY ACHIEVEMENTS:

  • Vendor Management for the provision of support and maintenance services for numerous applications

  • Negotiated contract for the provision of support and maintenance services for the Centralized Recruiting Services System

  • Renegotiated support and maintenance agreement for HRMS system

TECHNICAL SERVICES MANAGER

Aug 2003 – Jun 2005 Technical Services Melbourne Parcel Facility

KEY ACHIEVEMENTS:

  • Established Technical Services Department at the new Melbourne Parcel Facility

  • Managed the transition of technical staff from State Mail Centre to Melbourne Parcel Facility

  • Developed and managed the implementation of a best practice maintenance strategy for the “state of the art” parcel processing equipment at Melbourne Parcel Facility

OTHER WORK EXPERIENCE

Technical Shift Manager (AP) 1999- 2003 (AP)

Manager - Mails Network Support 1997- 1999 (AP)

Training Manager 1995- 1997 (AP)

Training Support Officer 1993- 1995 (AP)

Training Officer 1990- 1993 (AP)

Postal Technician 1987- 1990 (AP)

Electrician Special Class 1983- 1987 (LYP)

*Loy Yang Power Station (LYP) * Australia Post (AP)